The Disability Access Service (DAS) is somewhat of a hot topic in the Disney community. Last week, Universal Studios implemented new measures to verify need and standardize accessibility guidelines. Other amusement parks, such as Six Flags, have already hopped on the bandwagon, making use of the same format. This has led many to wonder if Disney might implement a similar process at its Parks.
Universal Parks Disability Access
So, what exactly is Universal’s new disability access procedure? It’s called the IBCCES Accessibility Card, aka IAC. Currently, visitors who are unable to wait in line for an extended amount of time can visit guest services to obtain a special card. Once in hand, they’re able to head to an attraction’s entrance, where they’re given a return time.
Beginning July 24, 2023, Guests of Universal Studios Hollywood and Universal Orlando Resort will be required to obtain an Attractions Assistance Pass. Those interested in attraction accommodations will need to get an IBCCES Individual Accessibility Card before their visit, via online registration. There are several steps to the process, listed on this website, as well as a video explanation to further clarify.
IBCCES Accessibility Card (IAC) Registration Process
Guests interested in obtaining an IAC must register at least 48 hours in advance of their park visit. The steps are as follows:
- Complete the online application
- Take IAC to participating park
- Get access to available accommodations
One of the biggest problems with park disability programs is the amount of people who abuse the system. There’s no shortage of videos on social media documenting gripes with either the system itself or how people abuse it.
IAC Eligibility
So, who is eligible for an IBCCES Accessibility Card? Here are some examples from the website listing those who meet the requirements.
- Cannot stand in line for a long period of time
- Requires ride harness or other supports
- Sensory sensitivities
- Wheelchair access
- Physical or mobility restrictions
- Require visual assistance or guidance
- Special dietary needs
In the section detailing the information required for registration, there’s an interesting guideline. It says:
- Contact information and statement from medical provider, government entity, or educational support professional related to accommodations requested
It’s clear that this particular requirement has been enforced to help dissuade any fraudulent activity.
If all requirements are fulfilled, a Universal Team Member contacts the cardholder to discuss their request. Sadly, disability systems have suffered from so much abuse over the years, fans aren’t positive this measure will even help. It seems that those intent on cheating the system always have a way of finding loopholes.
Nevertheless, it will be interesting to see how the system fares at Universal later this month. Which brings us to our next point… Should Disney Parks implement this extra precaution into its Disability Access Service (DAS)? Let’s take a look at Disney’s current setup.
Disney’s Disability Access Service (DAS)
Disneyland and Walt Disney World have the same Disability Access System (DAS), with a few minor differences. Here’s how Disneyland describes the service:
- DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability.
- DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait. This allows the Guest utilizing DAS to experience other attractions in the park instead of physically waiting in the standby line and enter through the Lightning Lane entrance (if applicable) or through the attraction’s exit once it’s time to ride.
- The Guest who is requesting DAS must be present during registration (in person or live video call) and when redeeming DAS selections at the Disneyland Resort theme parks.
- Once registered, DAS is valid for the length of the ticket or up to 60 days, whichever is shorter.
- Two new features have been recently added to the DAS program: (1) the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning and (2) a convenient way to receive DAS return times through the Disneyland mobile app.
Disability Access Service (DAS) Registration Process
Similar to the IAC registration process, Disney’s DAS follows a three-step format. Disneyland’s is as follows:
- Register (via pre-arrival video chat or at Park specific locations)
- Request a return time
- Enjoy the Park
Interestingly, Disney advises that DAS is not applicable for Guests with disabilities “based on the necessity to use a wheelchair or scooter.” Those with mobility needs are invited to take advantage of services and access options already in place at Disneyland.
Should Disney Implement the IBCCES Accessibility Card in its Parks?
As detailed above, Disney’s process is pretty simple, so it’s easy to see how the system could be abused, despite people’s awareness of manipulation. Would the IBCCES Accessibility Card help to streamline the process, ensuring that only those who truly qualify have access to the service? Or would the requirement for a doctor’s note be a step too far?