Yesterday was an important one fellow Disney fans! Disney Springs has finally reopened. Some things went great. Some didn’t. And some people decided to have a BBQ party for their kids at Disney Springs with their own BBQ! Yes, things got weird. But overall, we had some fun. Let’s take a look at what’s going on at Disney’s shopping district. Be sure to let us know what you think works and what doesn’t quite make sense.

Arriving at Disney Springs… Parking Garage Issues

We really don’t know why, but Reedy Creek Improvement District (The owners and operators of the Disney Springs Parking Garages) had the main entrance to the Orange Garage direct from Interstate 4 closed. This is a HUGE issue. It caused major traffic backups in the evening, and from what we saw, there was no logical reason that entrance was closed. It just made it a pain in the neck to park, and it made Buena Vista Drive considerably more crowded than normal. We hope this gets a quick rethink. 

Welcome to Disney Springs

Finally, we parked (It literally took us twice as long as normal to park because of the closed entrance, can you tell we’re salty about that?). Now comes the fun.

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Welcome to Disney Springs. Let’s see if you have a fever. Not that it’s relevant if you do or not per safety guidelines established for theme parks and environments by IAAPA, but every little bit helps.

Temperature check before you can enter. 

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The temperature screenings have been outsourced to AdventHealth.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Let’s put a temperature gun to your forehead. Also, if you’re not wearing a mask, you’re not getting past this point.

Warning signs let you know that there are risks in public spaces. But with all that text, how many guests do you think will take the time to read? 

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
COVID-19 Warning A-Frame Sign
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The Disney Springs Directory signs have had their buttons removed. They now just rotate through images. There is no longer a way to pause it on a map. Guests should use the app.

Keeping a safe distance shouldn’t be too difficult, the area was pretty empty when we were there. 

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
It wasn’t crowded at all.

Signs, signs, everywhere the signs . . . 

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Some reminders to be healthy!
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
These signs and hand wash stations were everywhere around Disney Springs. No one is using them.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
It was no problem keeping 6 feet apart.

A Quick Look Around Disney Springs

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The breezeway in the Town Center is always the coolest area of Disney Springs. Literally. It was 94 degrees outside in the sun, and it felt like 78 degrees in here, a relief.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Goofy’s Candy Company was closed, but it’s important to note that almost all shops only have one entrance and many exits.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Uniqlo had multiple doors marked as Exit Only. That’s fine, but it was difficult to find where to enter since it is such a large store. They also needed arrows on their windows to direct people where to go to enter the store.
 
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
A beautiful day.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Inside of the closed Disney Days of Christmas Store.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Lululemon is coming this summer.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The 4Rivers Cantina Food Truck is open for business. When guests have food in their hands they aren’t expected to wear a mask. But it also means there will be some guests walking around without masks on.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
All Disney-operated stores are still closed. World of Disney and some of the other Disney-owned stores are scheduled to open on the 27th.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The Boathouse provides beautiful views.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Drawn to Life is coming soon to the Cirque Du Sole Soleil theater. We got a little preview just before the shutdowns.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
This was the only children’s activity we could find that wasn’t closed.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Ample Hills is still coming soon. Hopefully their bankruptcy doesn’t stop this from happening.You can also see some of the glow-in-the-dark arrow decals on the ground.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
STK has a nice lunch special going on. In the theme park world, that’s a steal for a really good burger.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
These are the Cast Members from recreation. They’re here to tell you to have fun and wear a mask.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
House of Blues isn’t open yet . . . but we love their sign.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
It wasn’t crowded here either.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Tommy Bahama was closed. No Aloha / Hawaiian / Camp shirts for us!
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Chicken Guy only offers outdoor seating, but let’s go inside to order.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
A Certification of Sanitization at Chicken Guy. We’ve never seen one of these before.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Chicken Guy is serious about social distancing.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Safe Chicken Guy.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Even the Chicken Guy on the sign was wearing a mask. They were installing large plexiglass shields over the cash registers while we were in the restaurant.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Here’s the guy installing the plexiglass barriers
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The Chicken Guy says Be Safe and Be Kind.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Earl of Sandwich is open!
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Earl of Sandwich was overcharging for food. Select items were ringing up for 50 cents more than the amount posted on the menu board. We had a Holiday Sandwich. Although the sandwich was delicious, the price issue is not okay with me. The practice of bait and switch is illegal, and we hope they fix the pricing (or the sign) so other guests aren’t misled and overcharged.

NBA City Works is still under construction. 

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
NBA City Works is a, um . . . work in progress.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Workmen were on the job.

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Starbucks had some new special “Welcome Back” drinks on the Marketplace side. The Westside Starbucks was closed.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Nitro Cold Brew is now at Disney Springs on the Marketplace side. This may not be that new to most stores, but it’s new to Disney Springs.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
If you want a drink to go, the Boathouse has you covered. It also means you won’t be expected to wear a mask . . . which is a strange loophole in the safety rules.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Rainforest Cafe was closed.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The M&M’s Store is re-locating from The Florida Mall. Clearly they haven’t re-located just yet.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
No drinks for you, at least not from the Disney-operated kiosks.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Sugarboo & Co. was open for business.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The Main Entrance of Disney Springs was closed. (Yes, this is the main entrance to all of Disney Springs according to the designers, Elkus Manfredi.)
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
AMC Theaters is Closed.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Sorry folks, we’re closed!
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The Smokehouse at House of Blues is Closed.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
With so much still closed, it’s good that the crowds really didn’t show.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
World of Disney was closed, but here’s a look inside.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
The West Side had many construction walls, but it was not crowded at all.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Disney balloons are for sale. Did you know that Disney balloon vendors are 3rd-party?
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
A beautiful view!

Don’t Stand Where?

Don’t stand here. Stand there. Or stand behind that. The markings in Disney Springs aren’t consistent. This is the same problem guests are having in Shanghai Disneyland. We’re quite surprised that Disney imported that problem from China after it has been so well documented on social media.  

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
DON’T STAND HERE DECALS. These make no sense at all. People want to stand on the decals. That’s what Disney has trained guests to do in the parks. Stand on this number, If you aren’t on a spot, then you don’t have a seat, etc.
Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
I stood there and I still felt safe, but don’t try this yourself. I teach queuing theory for a living and how people respond to good design, so I’m qualified to walk on the wild side.   😉

Don’t stand here . . . but please stand here . . . 

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
In other places there are lines that say “Please Stand Here”. None of this terminology makes sense to me. People don’t stand on lines, they stand behind or in-between lines. It’s nice that these glow in the dark though.

We would like to see some consistency with these markings.

“Hot Dog!” – Mickey Mouse’s First Words

Now for the strangest thing that happened on re-opening day (that we know about).

Facebook user Bradley Kenobi took these shots of a family that decided too… well…

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Yes, this family took over a seating area from the closed restaurant and decided to start cooking their own hot dogs on an open flame for a party with 8 children. Disney Security was not too happy.

The Next Steps

As you saw above, not everything is open. Some of the Disney owned stores will open on May 27th. But that’s not what you really want. You want to know when the parks will reopen. And we may just find that out very soon.

By the time you read this, Universal Orlando is expected to have submitted their reopening plans to the state of Florida. Those plans will include the date they intend to open and what procedures they’ll have in place to keep guests safe. Some smaller parks have already submitted plans and had them approved. 

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!

Disney should be following suit soon. At risk of having their opening date leaked too soon, they’ll likely wait just a bit longer. But we do think the next big phase of their reopening plans will be some of the WDW hotels, as they did in Shanghai.  


Make Future Magic

Theme parks will reopen, and there’s no better time to lock in low rates on future travel. Special comeback rates are now available at some of your favorite theme park hotels – discounted up to $100 off their regular nightly rates. 

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!

Our travel partners at Get Away Today are here to help you with your theme park shutdown concerns and rescheduling plans. We know you’re as uncertain about the future as we are. That’s why Get Away Today is offering the most flexible Disney travel options available:  

Price Protection – If a better special comes out after you have booked, you’ll get the better deal. 

Peace of Mind – Make hotel changes, reschedule dates, drop nights, change ticket vouchers and more, as many times as you’d like for a small, one-time fee.

Layaway Plan – Lock in your 2020 or 2021 Disneyland Resort vacation for just $175 down. By booking early, you secure your availability and have the flexibility to pay as you go. Make as many interest-free payments as you’d like, whenever you’d like, with final payment due just seven days prior to travel.

Give your family something to look forward to
Visit Get Away Today HERE  Or fill out a request form and they’ll call you back:  Vacation Information Request Form HERE


Let’s Hear From You

That’s it from Disney Springs. What do you think? Are you ready to make a visit? Do you think signage should be consistent, or is anything goes fine? Do you like to cook hot dogs when you walk around Disney Springs? Let us know in the comments below!

Disney Springs, Disney Springs Back in Business – Our Opening Day Experience!
Exit to the right please.
Bill Zanetti
Bill Zanetti is an avid theme park enthusiast and industry guru based near Orlando, Florida. He teaches courses in theme park and entertainment management and design, as well as technology and marketing. Bill specializes in queueing theory. When he is not writing or teaching, he works as an industry consultant, with experience at Disney, Universal, and other entertainment companies. He is a member of the Themed Entertainment Association and the International Association of Amusement Parks and Attractions. If you would like to contact Bill, you can reach out to his social media handle (BillZanetti) or email him at [email protected]